Privacy Policy

Evenz, Inc. · Last updated 24 August 2026

Welcome to Evenz app. We respect your privacy, and this Privacy Policy outlines how we handle your personal information. Please read it carefully.

While you are under no legal obligation to provide us with your personal information, without it, you may be unable to use app or enjoy its full features and functionality.

1. Introduction

What is this Privacy Policy?

Evenz, Inc. (the "Company", "we" or "us") respects your privacy as a user of the Company's mobile and web app (the “app”). We are committed to protecting and safeguarding the privacy of the users of the app ("you" or the "User"). This privacy policy (the "Policy") is intended to explain how we process and use the personal information about you that we collect through the app and forms an integral part of the app's terms of use.

2. Policy at a Glance

We've summarized the key points of this privacy policy to make it easier to read. Important: this summary does not replace the full policy set out below.

What it is. This policy applies to Evenz app and explains what personal information we collect about you when you use it, and how we use it.

Providing information is voluntary. You are not legally required to give us personal information, but some of it is needed to use app; without it we may be unable to provide some features.

Information you give us. Some information is collected directly from you — for example when you register, open an account, make a purchase or contact us — including details you choose to provide, such as your name and contact details.

Information collected automatically. When you use the app, some information is collected automatically, such as usage and activity data, device type, and IP address.

Information from third parties. We may receive information about you from external sources, such as business partners, social networks or our service providers.

How we use your information. We use your information to operate, maintain and improve app, to communicate with you, and to meet our legal obligations. Read the full use-cases in the policy below.

Who do we share it with and why. We may share information with service providers acting on our behalf and with others where needed to operate app, as required by law or with your consent.

Cookies and digital tracking. We use cookies and similar tracking technologies to operate the app, remember your preferences when it is relevant and analyze how it is used. You can manage your cookie preferences at any time.

Keeping your information and transfers abroad. We keep your information for as long as needed for the purposes it was collected, or as required by law.

How long. The overall retention period is 7 years.

International data transfers. Some information may be stored or processed by providers outside your jurisdiction, subject to appropriate safeguards.

Your rights. You can access the information we hold about you, ask us to correct or delete it, and exercise other rights available to you under law. As an example, when registering and logging in using Facebook, you have the right to ask us to erase your personal information. We may still process your personal information if it is necessary to comply with our legal obligations, or for the establishment, exercise, or defense of legal claims.

Who we are and how to contact us. The app is operated by Evenz, Inc. For any privacy question or request, you can contact us at admin@evenz.com.

3. Data Collection

How We Collect Data

We collect personal information from several sources:

• Directly from you when you provide us with your information – for example, if you register with the app, when you send us an email or fill an online form, or make a purchase.
• During your use of the app.
• From third parties. The third-party sources we receive personal information from are: Google, Meta / Facebook, Apple.

Information you provide us

We collect the following personal information directly from you: Full name, Email address, Phone number, Home address, Payment Method and details.

Providing information voluntarily

You are not required by law to provide us with the personal information described in this Policy. Providing it depends on your consent and discretion, but without providing it you will not be able to use the app at all, or in the most suitable manner. Providing incorrect information, or failing to provide the requested personal information, may prevent you from completing the requested action, impair the quality of the service provided to you, and also impair our ability to contact you.

Consent for information about third parties

If you provide us with the personal information of other people, you must inform them that you are providing us with their details, and you confirm and declare that you have obtained their explicit consent to provide us with their personal information so that we may use it in accordance with this Policy.

The information we collect

When you use the app we automatically collect information about the way you use it — for example, IP address, Device ID, Operating system and browser, Approximate location, Precise location (GPS) (only if you enable it), Usage times, Content viewed, Purchase history, Communication with us, Browsing behavior. This may include also which content you read, the pages you viewed, search queries you ran, the online services and sections that interested you, how frequently you used them, your computer's location and the internet-address (IP address) data from which you accessed the app, your type of operating system, the type of end device you hold, and more.

Information we receive from others

We also receive the following personal information from third parties: Full name, Email, Profile picture, Unique ID.

4. Processing Purposes

How do we use personal information?

We will use the personal information you provide, and the details we collect while you use the app, in accordance with this Policy or as required by any law, for the following purposes —

• To enable you to use the app, its content, and its various services and sections;
• To identify you or verify your identity when you contact us;
• To facilitate your ticket purchase and your rewards account;
• To send you marketing content by email, only if you have given your explicit consent. You may withdraw your consent at any time by clicking the "unsubscribe" link in any marketing message, or by contacting us. Withdrawing consent to marketing will not affect messages related to your use of the app (such as security or account messages);
• To improve and enrich the services and content on the app and the Company's activity, including creating new services and content suited to users' requirements and expectations, as well as changing or discontinuing existing services and content. The information the Company uses for this purpose will be primarily statistical information that does not personally identify you;
• To enhance the quality of the information in the Company's databases, where the personal information you provide us is stored;
• To contact you or to respond to your inquiries;
• For the proper operation and development of the app, including technical support;
• To enforce the provisions of this Policy, the terms of use of the app and any other binding document; to comply with the requirements of any law, regulation or other legislation, and to assist competent authorities and any third party where we believe in good faith that we are required to do so.
• To use or share aggregated or anonymous information that does not personally identify you, for any purpose, including statistical analysis, research, marketing or business development.
• For any other purpose set out in this Privacy Policy.

5. Third-Party Sharing

We will disclose to others the personal information you provide us with or that we collect while you use the app, only in the following cases —

• If you consented to this during your use or explicitly requested that we share your information;
• If it is required for the proper operation of the app. In this context, we may share personal information with third parties who assist us in operating the app or in managing our business, or. They, in turn, may use and process your personal information only to provide their services to us and in accordance with our instructions and this Policy;
• When you purchase a ticket and such sharing is required in order to facilitate your ticket order with the ticket vendors and the event organizers;
• If you breach the terms of use of the app, or attempt performing unlawful actions using the app;
• If we are required to do so under law, or receive a judicial order, or demand from a competent authority directing us to disclose your personal information to any party;
• In any dispute, claim, suit, demand or legal proceedings, if any, between you and us or between you and a party related to us;
• In any case in which we believe in good faith that disclosing the personal information is necessary to prevent serious harm to your person or property, or to the person or property of a third party;
• If we reorganize our activity or the app's operation within another framework, or if we change our legal structure (e.g., due to a sale of our activity to a third party). In such cases we may transfer a copy of your personal information to the new entity, provided it undertakes to use it in compliance with this Policy;

6. Cookies and Analytics

Some of the cookies we use are our own. Others belong to other parties, such as Google (ads / analytics), Meta / Facebook. Such third parties use cookies in order to collect information about you from the app and from other places on the internet, for their own purposes, in accordance with their privacy policies or other documents that may apply to you — for example, because you opened a user account with them. We do not set these terms and bear no responsibility for them. Further information about cookies, the way those third parties use the information collected through them, and the information they receive through them, can be found in their privacy-policy documents.

7. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and this Policy does not apply to them. We encourage you to review their privacy policies before providing any personal information.

8. Data Subject Rights

If you are in the EEA or the UK, you have the following rights under the GDPR:

Right to Access

Right to Access and receive a copy of your personal information that we process.

Right to Rectify

Right to Rectify inaccurate personal information we have concerning you and to have incomplete personal information completed.

Right to Data Portability

Right to data portability, that is, to receive the personal information that you provided to us, in a structured, commonly used, and machine-readable format. You have the right to transmit this data to another person or entity. Where technically feasible, you have the right to have your personal information transmitted directly from us to the person or entity you designate

Right to Object

Right to object to our processing of your personal information based on our legitimate interest. However, we may override the objection if we demonstrate compelling legitimate grounds, or if we need to process such personal information for the establishment, exercise, or defense of legal claims.

Right to Restrict

Right to restrict us from processing your personal information (except for storing it): (a) if you contest the accuracy of the personal information (in which case the restriction applies only for a period enabling us to determine the accuracy of the personal information); (b) if the processing is unlawful and you prefer to restrict the processing of the personal information rather than requiring the deletion of such data by us; (c) if we no longer need the personal information for the purposes outlined in this Policy, but you require the personal information to establish, exercise or defend legal claims; or (d) if you object to our processing based on our legitimate interest (in which case the restriction applies only for the period enabling us to determine whether our legitimate grounds for processing override yours).

Right to be Forgotten

Right to be forgotten. Under certain circumstances, such as when you object to our processing of your personal information based on our legitimate interest and there are no overriding legitimate grounds for the processing, you have the right to ask us to erase your personal information. However, notwithstanding such a request, we may still process your personal information if it is necessary to comply with our legal obligations, or for the establishment, exercise, or defense of legal claims. If you wish to exercise any of these rights, please contact us through the channels listed in this Policy.

Right to Complaint

Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU, then according to Article 77 of the GDPR, you can lodge a complaint with the supervisory authority in the Member State of your residence, place of work, or place of alleged infringement of the GDPR. For a list of supervisory authorities in the EU, see the European Data Protection Board members list.

If you are in the UK, you can lodge a complaint with the Information Commissioner's Office (ICO) pursuant to the instructions provided on the ICO complaints page.

9. Your Rights Under Israeli Law (Privacy Protection Law)

The Privacy Protection Law (PPL) provides that every person is entitled to review — personally, or through a representative authorized in writing, or through a guardian — the personal information about them held in a database. In addition, a person who has inspected the personal information about them and found that it is incorrect, incomplete, unclear or not up to date, may apply to the controller of the database — that is, to us — with a request to correct or delete the personal information. If we refuse to correct the information, we must notify you of this in the manner and by the means prescribed in the regulations issued under the PPL. You will be entitled to appeal against the refusal in accordance with the law. To familiatize yourself with the full arrangement on this matter, we recommend that you review the provisions of the PPL.

10. US State Rights

Notice to U.S. Residents

If you are an individual residing in the United States, we provide you with the following information pursuant to state privacy laws.

We do not sell your personal information and have not done so in the past 12 months. We do not share your personal information for cross-context behavioral advertising. We also do not use or disclose sensitive personal information.

Right to Know

You have the right to know the following:

• The categories of personal information we have collected about you.
• The categories of sources from which the personal information is collected.
• Our business or commercial purpose for collecting personal information.
• The categories of third parties with whom we share personal information, if any.
• The specific pieces of personal information we have collected about you.

Right to Deletion

Subject to certain exceptions set forth below, upon receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity.
• Debug to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act.
• Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the ability to complete such research, provided we have obtained your informed consent.
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information.

Or

• Comply with an existing legal obligation.

We will also deny your request to delete if it proves impossible or involves disproportionate effort, or if another exception to the law applies. We will provide you with a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to delete your information.

Right to Correct

If we receive a verifiable request from you to correct your information and we determine the accuracy of the corrected information you provide, we will correct inaccurate personal information that we maintain about you.

In determining the accuracy of the personal information that is the subject of your request to correct, we will consider the totality of the circumstances relating to the contested personal information. We may also require that you provide documentation if we believe it is necessary to rebut our own documentation that the personal information is accurate.

We may deny your request to correct in the following cases:

• We have a good-faith, reasonable, and documented belief that your request to correct is fraudulent or abusive.
• We determine that the contested personal information is more likely than not accurate based on the totality of the circumstances.
• Conflict with federal or state law.
• Other exception under the law.
• Inadequacy of the required documentation.
• Compliance proves impossible or involves disproportionate effort.

We will provide you with a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to correct your information.

Non-Discrimination

You have the right to not be discriminated against by us because you exercised any of your rights under applicable laws. If you exercise your rights, we cannot:

• deny you services.
• charge different prices or fees for services, including through discounts, benefits, or fines.
• provide you with a different level or quality of services.
• propose that you receive different prices or tariffs for services.

Please note that we may charge a different fee or provide a different level or quality of services if the difference is reasonably related to the value we gain from your personal information.

Do Not Track

We do not currently respond to or take any action with respect to web browser "do not track" signals. We do allow third parties who provide us with analytics tools to collect personal data about a user's online activities when a user uses the app.

California Shine the Light

California Civil Code Section 1798.83 (and other similar state statutes) permits our customers who are California residents (or residents of states with similar legislation) to request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make such a request, please send an email to admin@evenz.com. Please note that we are only required to respond to one request per customer each year.

Verification & Agents

We will ask you for additional information to confirm your identity and for security purposes before disclosing the personal data requested to you, by using a two- or three-point data verification process, depending on the type of information you require and the nature of your request.

You may also designate an authorized agent to make a request on your behalf. To do so, you need to provide the authorized agent with written permission, and the agent will need to submit to us proof that they have been authorized by you. We will also require that you verify your own identity, as explained below.

Response Timeline

We will respond to your requests within 45 days (or within 90 days, where the law permits and we determine it necessary considering the complexity and number of the requests you have filed). If we take longer than 45 days, we will inform you of the extension within the initial 45-day response period, together with the reason for the extension.

We may deny your request in the following cases:

• If we believe in good faith, based on reasons that are documented in writing, that your request is fraudulent or an abuse of your rights under applicable law.
• If we conclude that the request is irrelevant, based on all the circumstances at issue (e.g., if you requested to correct your personal information, and we find that it is likely to be accurate).
• If it is contrary to federal or state law.
• Due to a discrepancy in the required documentation.
• If the fulfillment of your request turns out to be impossible or involves disproportionate effort.

We will provide you with a detailed explanation, including sufficient facts, to enable you to meaningfully understand why we cannot fulfill your request.

11. Information security

We treat the security of the information in our systems with utmost importance. In order to preserve and protect the information, we operate systems, applications and procedures for information security that are designed to minimize the risks of theft, damage, loss or unauthorized access to the information, including personal information. That said, there is no certainty that these measures absolutely guarantee that personal information will not be exposed or stolen from the databases. Therefore, we do not undertake — and you cannot expect — that the services and information systems we use will be immune to unauthorized access to the information stored in them. By using the app, you are aware of, and agree to, these limitations.

12. Data retention

We will retain your personal information:

• for as long as you use the app;
• to comply with the requirements of the law;
• for the purpose of conducting or defending legal proceedings;
• until you request that your personal information be deleted.

Once none of these still apply, we will delete your personal information within 180 days.

13. International Transfers

Storing and Processing Outside Your Jurisdiction

To facilitate the processing and storing of your information by us and our service providers, we may transfer your information outside your jurisdiction. By using the app, you acknowledge that your data may be stored and processed in jurisdictions other than your own. In other cases, we implement required safeguards such as adequacy decisions or Standard Contractual Clauses approved by the European Commission (2021/914/EU) and the UK International Data Transfer Addendum, supplemented by additional technical and organizational measures where necessary to ensure equivalent protection.

14. Changes to this Policy

We may change the terms of this Privacy Policy from time to time. If we make material changes to the Policy, we will publish a notice to that effect in a prominent place on the app, or notify you of it using the contact details you provided us (if you provided any), at our discretion. If we make such changes in accordance with the provisions of any law, or the requirement of a competent authority, the changes will take effect in accordance with the provisions of the law or the requirement. Otherwise, the changes will take effect when we give notice of them. Continued use of the app after the changes will be deemed your consent to the updated Policy.

15. Contact

If you have any questions, comments, or concerns regarding this Policy or our processing of your personal information, please contact us:

Email: support@evenz.com

Data Protection Officer: admin@evenz.com

Tel. no. +1 650-353-7824

Using our Contact Us form in the app

Mail to Evenz, Inc. at 341 Raven Cir, Camden Wyoming, DE 19934-4033, United States.