Introduction
Welcome to Evenz, a web platform and smartphone app for purchasing tickets for events, parking to events, etc. (the “Service”).
This Privacy Policy (“Policy”) explains how information about you is collected and used by the Service, which is developed and operated by Evenz Group, Inc. (“Company” or “we”, “us” and “our”).
We are committed to complying with applicable data protection laws. The Service is not directed to users under the age of 18 We do not knowingly collect information or data from children under the age of 18 or knowingly allow minors under the age of 18 to use the Service. The Service is intended for individuals in the US only.
This Policy may be amended from time to time. We will post any change to this Policy on our Service at a reasonable time in advance of the effective date of the change, and we will also make efforts to proactively notify you by email of the changes if we have your email address.
Contact us
If you have any questions, comments or concerns regarding this Policy or our processing of your personal information, please contact us at admin@evenz.com.
What we collect and why
Scenario
Purposes
Categories of information processed
When you register to our Service
Providing you with the functionality of the Service, contacting you regarding administrative issues related to the Services, this Policy, our Terms of Service, support and maintenance.
Mobile phone number, email address, user's address, full name, payment reference/ID.
Registering to the Service is not mandatory, and you do not have a legal obligation to do so. You may choose not to register to our Service. In that case, you will not be required to provide the above information.
When you provide us with access to your device components
• GPS - In order to show the events in your proximity
• WiFi - In order to provide real time data using WiFi
• Internet/3G access - In order to provide real time data using internet
• Telephone number - In order to contact you for customer support through the Service
• SMS or MMS - In order to authenticate the user/device upon registration
• Internal log-data - In order to store local cache and memory of Evenz on the device
• Synchronization settings - In order to synchronize data of a given user on different devices (app, web platform)
• Android account manager - In order to use our Android app
• User emails on device - For authentication purposes (registration) and contact the user
• User profile information on device - In order to signup in Evenz user will have to provide personal info such as name, email
• Unique device ID (UDID) or UUID - For APM purposes (monitoring device behavior)
• Camera - user can capture photos or video for reviewing the event after attending, and capturing images or videos to customer support (image of the ticket for example)
• User photos or video on device storage - user can save and send photos or video for reviewing the event after attending, and save and send images or videos to customer support (image of the ticket for example)
• System clock - In order for the user to receive the correct information about the time of the event
• Device calendar - In order to save the event info to user's calendar
GPS, WiFi, Internet/3G access, telephone number, SMS or MMS, Internal log-data, synchronization settings, android account manager, user emails on device, user profile information on device, unique device ID (UDID) or UUID, user photos or video on device storage, device calendar, system clock, camera.
Subscribing to our newsletters
Providing you with the newsletter you requested, such as weekly lineup of upcoming events, promo codes and general updates.
Email address, account username, full name.
When you would like to share your information through social media platforms
Providing you with the service you requested.
Purchase information, account username, full name, email address.
When you order or make a purchase on our Service
Providing you with the functionality of the Service you requested, such as purchasing tickets directly from Evenz marketplac, refund protection via a 3rd party providerd, and selling merchandise.
Mobile phone number, email address, Account username, user's physical / mailing address, full name, financial or payment information, geo-location (user-entered).
Contacting us with an inquiry through our Email, Website chat, WhatsApp Bot or online contact form
Responding to your inquiry, our business development.
Your mobile phone number, email address, account username, full name, the subject of your inquiry and the text of your message.
Presenting you with our commercial offers tailored to your preferences and interests
To analyze or predict your personal preferences and interests and present you with commercial offers that are tailored to your preferences and interests.
Email address, account username, full name, geo-location (whether by GPS, WiFi or user-entered).
When you provide us with your feedback and reviews
Responding to your feedback and reviews, our business development.
Mobile phone number, Email address, account username, full name and the feedback or review. We refer to this as “Feedback”.
Use of cookies and internal analytics tools on the Service
Facilitate a Service feature that the user specifically requested.
Analyze the Service usage to evaluate and improve its performance, improve user experience on the Service, inform and serve personalized ads more relevant to user interests.
IP address from which you access the Service, time and date of access, type of device and browser used, language used, links clicked via a mouse or a touch screen, and actions taken while using the Service.
For Contextual-based recommendations
Contextual-based recommendations; “Suggested” tab in the app.
Geo-location (whether by GPS, WiFi or user-entered).
You do not have a legal obligation to provide the information that we request. However, if you choose not to provide this information to us, we may not be able to process your purchase, your Feedback and respond to your inquiry, while you may not be able to use the Service or its additional features or receive the newsletters you requested.
Methods and sources for collecting your personal information
We collect the personal information from several sources:
Directly from you when you register to our Service or when provided to us through our Email, Service chat, WhatsApp Bot or online contact form;When you otherwise consent and actively provides us information such as your email address, Account username, Full name, Geo-location Geo-location (whether by GPS, WiFi or user-entered);From our service providers helping us to operate the Service.Through the device you use to access our Service, including through third party cookies and analytics tools, such as Google Analytics, Facebook Ads, Internal analytics services and other social marketing ads.Sharing your personal information
We will not share your information with third parties, except in the events listed below or when you provide us with your explicit and informed consent.
Scenario
Purposes
Third parties involved
We will share your information with our service providers who assist us with the internal operations of the Service. These companies are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes
Operating the Service and our business.
Amazon, AWS, Stripe, Datadog, Zendesk, Google Analytics, Firebase, Protecht, Cyber Security solutions for the apps and for the servers.
Subject to additional Policies such as the following:
Amazon Policy,
Stripe Policy,
Zendesk Policy.
We will share your information with third parties such as social media platforms, if you choose to do so
Providing you with the service you requested.
YouTube, Facebook, Instagram, TikTok, Linkedin, Twitter.
If you abused your rights to use the Service or violated any applicable law while doing business with us
Responding to, handling, and mitigating suspected violations of law in connection with our business.
Competent authorities, legal counsels, and advisors.
If a judicial, governmental, or regulatory authority requires us to disclose your information
Complying with a binding request from a competent authority.
Competent authorities.
If the operation of the Service or our business is organized within a different framework, or through another legal structure or entity
Enabling a structural change in the operation of the Service and our business.
The target entity of the merger or acquisition, legal counsels, and advisors.
With our affiliates and partners
Our legitimate business purpose.
Protecht and Freshdesk.
Data retention and security
We retain your information for as long as needed to operate the Service, and thereafter as needed for record-keeping matters.
We will retain your information for as long as needed to operate the Service. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish, and defend legal claims and enforce our agreements. The overall period of retention is approximately 7 years.
We implement measures to secure your information.
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information, such as All of our services are encrypted. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, there is no guarantee that it will be immune from information security risks.
Last Updated: May 2024
