Cancellations, returns and refunds
Our policy on refunds, cancellations, and returns.
Our policy
This Cancellations, Returns and Refunds Policy is an integral part of Evenz Group, Inc. ("Evenz", "we", and "us") Terms of Use and Sale.
This Policy applies to ticket transactions facilitated or sold by Evenz. It does not limit any non-waivable right or remedy available to a consumer under applicable law. Where applicable law provides more favorable rights, remedies, refund amounts, refund methods, notice requirements, or timelines than this policy, that law will apply.
Except as expressly stated in this policy or as required by applicable law, all ticket sales are final. If an event is postponed or rescheduled, your tickets will be honored for the rescheduled date provided to Evenz by the event organizer.
Since tickets are one-of-a-kind and not replaceable, we cannot guarantee an exchange or replacement. However, we will provide the remedies described below and any remedies required by applicable law.
When refunds apply
Ticket did not grant admission
If the ticket does not grant you admission to an event, unless the ticket was cancelled or denied due to your wrongdoing, Evenz shall provide you with a refund. Evenz reserves the right to investigate such denial and subject to the result shall decide whether you are eligible for a refund.
Ticket not as described
If the ticket was not as described, unless you pre-approved a substitution, or if the ticket was materially different from the listing or order confirmation, Evenz shall provide you with a refund following an investigation of your claim.
Event cancelled with no rescheduled date
If an event is cancelled without a rescheduled date by the event organizer, Evenz will issue a refund for the ticket(s) back to your original payment method. The refund amount does not include enhanced refund protection fee, if applicable.
Important refund details
Currency: Refunds are processed in the same currency as the original order. Conversion charges, if any, are not covered by Evenz.
Refund timing: We will process refunds no later than 14 calendar days after we confirm that you meet one of the above refund qualifying criteria's.
No exchanges or refunds after purchase: Evenz will not issue exchanges or refunds after a purchase has been made for lost, stolen, damaged or destroyed tickets, after the ticket was made available to you. When you receive tickets, please keep them in a safe and secure place.
Refund method: Refunds will be made to the original payment method unless that method is unavailable or if you agree to another method.
Your rights: Nothing in this policy excludes, limits, or waives any right of cancellation, withdrawal, refund, repair, replacement, damages, chargeback, or other remedy that cannot lawfully be excluded or limited under applicable law, including applicable US federal, state, territorial, or local law; EEA Member State law; or UK law. Tickets for leisure activities scheduled for a specific date or period may not carry the ordinary statutory withdrawal right in some circumstances; however, this does not affect mandatory rights relating to non-conforming tickets, cancellation, misrepresentation, or any other remedy required by applicable law.
No policy term will be interpreted to require a consumer to waive a mandatory consumer-protection right or to accept a refund amount, form, or timing that is less favorable than required by applicable law.
Last updated: October 2026