Terms of Use and Sale

Please read these terms carefully (the “Terms”). By using Evenz, you agree to them.

Welcome to Evenz

Evenz is a website, web platform and smartphone app for purchasing tickets for events (the “Service”). The Service is owned and operated by Evenz Group, Inc. ("Evenz", "we" and "our").

By accessing or using the Service or purchasing tickets offered for sale on our Service, you signify your acceptance to these Terms. If you do not agree to these Terms, you may not access or use the Service in any way, and you must not order any tickets through the Service.

Who we are

Evenz is a privately-held company, located at Palo Alto, California 94306, United States. You may contact us by email to info@evenz.com.

About the service

Subject to these Terms, users may use the Service to order and purchase tickets for events, parking to events, and more. Documents such as our Cancellations, Returns and Refunds Policy, Privacy Policy and further documentation available on our platform are binding and form an integral part of your agreement with Evenz, along with these Terms.

Registration and user account

The Service is available for registered and unregistered users. Registration can be made directly through the Service or through third-party providers such as Google, Apple and Facebook.

Upon registration, you must submit true, accurate and complete details. Incorrect or outdated information may prevent you from registering and impair our ability to provide you with the Service and contact you.

Tickets

Evenz may change the inventory and variety of tickets at any time. Evenz does not guarantee the scope, availability, accuracy or variety of any tickets.

If tickets you ordered are unavailable, Evenz will inform you via the Service, phone, or email. Evenz may offer a comparable substitute ticket. If we cannot fulfill your order, we will cancel it and issue the applicable refund in accordance with our Cancellations, Returns and Refunds Policy.

Checkout and errors

Tickets selected for order will remain in checkout until you complete the order process or cancel. Evenz may set minimum purchase amounts and maximum quantities for tickets.

In order to complete your order, we must receive it properly, including all details required to contact you. Evenz cannot provide tickets if the order was not properly recorded or was received incorrectly.

If you do not receive confirmation from Evenz within a reasonable timeframe from the date of the order, it’s very likely that there was an error in the order. In this case, we ask you to contact us.

If you provide incorrect details when placing your order, we cannot guarantee that tickets will reach the intended recipient. In the event products are returned due to incorrect details you provided, you will be charged for delivery, handling, reselling and relisting fees.

Personal information

The personal details you provide when making your order will be used in accordance with the Service's Privacy Policy.

Prices

The price of each ticket appears on that ticket page. Prices do not include VAT, sales tax, goods and services tax, and other similar taxes unless required by law. The prominently displayed total price will include all mandatory fees and charges that we know and can calculate at the time of display. Taxes, government-imposed charges, shipping charges, and optional add-ons may be presented separately where permitted by applicable law, but will be disclosed before you are asked to make payment.

Evenz may update prices from time to time without prior notice. The price valid for your order is the price presented when you completed the order process. If you abandoned the ordering process and return later, prices may have been updated.

Although we make efforts to review prices continuously, there may be errors resulting in incorrect pricing. In that case we will contact you, inform you of the correct price and allow you to either confirm the purchase at the correct price or cancel. If you cancel, we will refund the amount charged to your original payment method.

Payments and order confirmation

Payment for tickets is made by third-party payment processors such as Stripe, Apple Pay and Google Pay. Evenz reserves the right to support different payment methods and allow additional payment methods.

The Service uses USD as its base currency, but allows users to view items in their local currency at their discretion. Once you enter your payment details and complete the order process, a confirmation email will be sent to you along with a receipt.

If your payment details are not valid, or if the payment processor denies the transaction, the transaction will not be completed. If the transaction completes despite an issue, Evenz reserves the right to cancel the order after contacting you.

Promotions, Benefits and Discounts

Evenz may offer Service promotions, benefits, discounts, and coupons of various types (in accordance with the terms of each coupon as published on the Service or on the coupon itself). Subject to the provisions of any law relating to promotions, Evenz may at any time terminate these promotions, benefits and discounts, or the validity of the coupons, replace them or change them, without the need to provide any prior notice. This does not detract from your right to use coupons or gift cards that have not yet expired in accordance with the amount stated in them.

Please note: Any change in your order details or price, whatever the reason, will be followed by a re-examination of your eligibility for a promotion, benefit, or a discount.

Pictures and seat simulation for illustration purposes only

The images and seat simulations shown in the Service are presented for illustration purposes only. In addition, there may be differences in appearance, color, size, etc. between the images and simulations, as presented on the Service, and the events, tours etc. in reality.

Ticket Holder Behavior Policy

You agree to abide by all rules and policies of the venue where the event is located.  Should you be removed from the event or denied entry for failure to abide by the venue's rules and policies, you shall be subject to all applicable fines and legal or other expenses associated with the removal, and all costs associated with the purchase of event tickets will not be refundable. Further, should the removal result in the loss of our right to use any other tickets, or the right to purchase other tickets, you shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

Acceptable use

You agree to abide by all applicable laws when using the Service. While using the Service, you agree to refrain from:

• Breaching these Terms or any other applicable rules
• Interfering with or disrupting the functionality of the Service
• Using automated systems to collect content from the Service
• Impersonating any person or entity
• Collecting personal information of other users

We may employ technological measures to detect and prevent fraudulent or abusive use of the Service.

Links & Third-Party Services

The Service may contain links to and products of other services. We do not operate or monitor these services, products and content. You may find them, or the information and content posted there not compatible with your requirements, or you may object to their content, or find it to be annoying, improper, unlawful or immoral.

By linking to a particular service, product or content we do not endorse, or sponsor its content, or confirm its accuracy, credibility, authenticity, reliability, validity, integrity, or legality. We assume no responsibility or liability for such third-party services, products or content, or their availability, or for any transactions made between you and such third-party services.

Intellectual Property

All intellectual property rights associated with the Service and its content, including copyrights, trademarks, trade names, patents, trade secrets, work methods and processes, and any other right, are the sole property of Evenz, or its third-party licensors. These rights apply, among others, to information, articles, images, content, graphic design, data and its processing, the Service’s computer code and any other element concerning its operation.

It is forbidden to copy, duplicate, distribute, sell, make available, market, or translate any information, including trademarks, images, pictures, texts and computer code from the Service, without Evenz's prior, explicit and written consent.

Without derogating from the above, trademarks on the Service (whether registered or not) as well as the Service's domain name are the sole property of Evenz, or respective third-party owners. It is forbidden to use them without Evenz', or their respective third-party owners’ prior, explicit and written consent.

Limitation of liability

To the greatest extent permitted under applicable law, Evenz and our staff shall not be liable for any indirect, special, punitive, exemplary, incidental or consequential damage, or any similar damage or loss arising from, or in connection with the Service, the use of or the inability to use the Service or the tickets.

To the maximum extent permitted by the applicable law, the total and aggregate liability of Evenz, for any and all direct damages arising from these Terms, the tickets or the Service, is limited to the fees you paid us for the event.

Indemnification

You agree to indemnify and hold Evenz, its managers, directors, shareholders, employees, sub-contractors, agents, and anyone acting on their behalf, harmless in respect of any claim, demand, damage, loss, loss of profit, payment, settlements or expense they incur (including attorney’s fees and legal expenses) in connection with your breach of the Terms, or your violation of any right of a third- party in connection with the Service or the tickets.

Governing law

These Terms will be governed by and construed in accordance with the laws of the State of Delaware, excluding any otherwise applicable rules of conflict of laws. If any provision of the Terms is held to be illegal, invalid, or unenforceable by a competent court, then the provision shall be performed and enforced to the maximum extent permitted by law, to reflect, as closely as possible, the original intention of that provision, and the remaining provisions of the Terms shall continue to remain in full force and effect.

Any and all disputes, claims or controversies between you and Evenz regarding these Terms or the Service, which are not amicably resolved, shall be settled through binding arbitration administered by the American Arbitration Association (AAA), under its Consumer Arbitration Rules.

You may opt out of the arbitration clause below by emailing support@evenz.com within seven (7) days of first entering into these Terms, with a clear notice that identifies you and your choice to opt out.

Arbitration Clause

Subject to the exceptions above and below, any and all disputes, claims or controversies between you and Evenz regarding these terms or the service, which are not amicably resolved, shall be settled through binding arbitration (rather than in court) by telephone, online or based solely upon written submissions without in-person appearance, administered by the American Arbitration Association (AAA), under its consumer arbitration rules, or, if you are an organizational customer, then under its commercial arbitration rules (which are available at www.adr.org). The substantive law of arbitration shall be the laws of the state of Delaware.

Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

However, you may lodge claims in small claims court if your claim qualifies.

The federal arbitration act and federal arbitration law apply to these terms.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. however, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow these Terms as a court would.

Payment of filing, administration and arbitrator fees will be governed by the AAA's consumer arbitration rules. these fees will be shared as follows: one third by you and two thirds by us, unless the arbitrator: (i) determines that the claims are frivolous, in which case the claimant shall bear all such fees arising from the frivolous claim; or (ii) determines that the fees should be allocated differently.

The arbitration will be a confidential proceeding. Neither party will make any public announcement or public comment or release any publicity concerning the arbitration including the fact that the parties are in dispute, the existence of the arbitration or any decision or award of the arbitrator. All claims must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding, and, unless we agree otherwise, the arbitrator may not consolidate more than one person’s claims. You agree that, by entering into this agreement, you and Evenz are each waiving the right to a trial by jury or to participate in a class action.

In case an opt-out, any and all disputes, claims or controversies between you and us regarding these terms or the use of the service, which are not amicably resolved, shall be subject to the exclusive jurisdiction and venue of the state courts in New Castle County in the State of Delaware, USA and the Federal District Court for the District of Delaware.

Notwithstanding anything to the contrary in this section, either party may assert: (a) an impleader claim against the other party in any court of competent jurisdiction adjudicating a third-party claim that is subject to the indemnity clause in these Terms; and (b) a court claim for injunctive or other equitable relief, in any court having general or specific jurisdiction over the defendant.

Service Changes and Discontinuation

Evenz may, from time to time, change the Service’s structure, layout, and design, as well as the scope and availability of the information, tickets, and content therein - all without prior notice. Changes of this type by their very nature may result in errors, glitches, or cause inconvenience of some kind. You will have no claim or demand whatsoever against Evenz or our staff, ensuing from the introduction of aforesaid changes, from errors, glitches or any kind of failure resulting from their introduction.

Evenz may at any time, in its sole discretion, temporarily or permanently discontinue or suspend the operation of the Service or any part thereof. Evenz is not obliged to give any notice prior to such discontinuation or suspension of the Service. Such discontinuation or suspension will not affect orders you have placed prior to the discontinuation or suspension.

Changes to these terms

Evenz may change these Terms from time to time. We will notify you of changes by posting them on our Service or by other means of notification. Your continued use of the Service after the effective date of the amended Terms constitutes your consent to the amended Terms.

App Marketplace

Your use of the Service may be subject to additional third-party terms and conditions that govern the App marketplace from which you downloaded the Service, such as Apple App Store and Google App Store (“Stores”). Apple, Google and other operators (“Stores Operators”) are not responsible for providing you with the Service or any maintenance or support services with respect to it.

You and Evenz agree and acknowledge as follows:

• These Terms are concluded between yourself and us, and not the Stores Operators. The Stores Operators are not responsible for the Service. In the event of a conflict between these Terms and the Stores’ terms of service, the Stores’ terms of service shall prevail solely with respect to the conflicting provisions.
• The license granted to you in the Service is a limited, non-transferable license to use the Service on any Stores Operators’ branded products that you own or control, as permitted by the Store Operators’ terms of service.
• Stores Operators have no obligation to furnish any maintenance and support services with respect to the Service.
• To the maximum extent permitted by applicable law, the Stores Operators will have no warranty obligation whatsoever with respect to the Service, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty, will not be at the Stores Operators’ responsibility.
• The Stores Operators are not responsible for addressing any claims by you or any third-party relating to the Service or your possession and/or use of the Service, including (i) product liability claims, (ii) any claim that the Service fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising from consumer protection or similar legislation.
• In the event of any third-party claims that the Service or your possession and use of the Service infringes that third-party’s IP Rights, the Stores Operators will not be responsible for the investigation, defense, settlement and discharge of any such infringement claim.
• You must comply with applicable third-party terms when using the Service (e.g., you must not be in violation of your wireless data services agreement when you use the App).
• The Stores Operators and their subsidiaries are third-party beneficiaries of these Terms. Upon Your acceptance of these Terms, the Stores Operators will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.

Last updated: October 2026