Shipping Costs
Physical tickets · Last updated October 2026
At a glance
- Almost every ticket on Evenz is a mobile or e-ticket. Delivered instantly, always free.
- A small number of listings are physical tickets — printed stock that has to be couriered to you.
- Physical tickets are couriered by the seller, tracked, with an adult signature required where available from the carrier for the relevant destination.
- Evenz charges buyers no separate fees. The shipping charge is meant to cover the additional courier cost.
- There are two rates, fixed and published below: $15 within the United States, $45 for overnight delivery or any international address.
- Nothing in this policy limits rights or remedies available under our Cancellations, Returns and Refunds Policy or under applicable mandatory consumer-protection law.
1. When physical tickets apply
Physical tickets are the exception on Evenz, not the rule — fewer than one listing in twenty. A listing requires shipping only where the venue, promoter or seller issues printed stock that cannot be transferred electronically. In practice this means:
- Music festivals that issue wristbands or credentials
- Packages that include merchandise alongside the ticket
- Hard-stock or commemorative tickets issued by the venue
- Season-ticket books and subscriber packages
- Events where the rights-holder restricts electronic transfer
Every listing that requires shipping is labelled Physical ticket — plus shipping wherever it appears: in the seating chart, on the event page, in your basket and at checkout. If a listing does not carry that label, it is electronic and ships free.
Physical tickets are issued and dispatched from within the United States. They can be shipped to destinations we make available at checkout, subject to applicable law, carrier availability, and any ticket-transfer restrictions — if you are buying from the EU, the UK or any other country, you can order physical tickets for a US event and have them couriered to your address where that destination is available at checkout. See the rates below.
2. What you are charged, and by whom
Evenz charges buyers no separate booking fee and no service fee.
Where a listing requires physical delivery, the tickets are couriered to you by the seller, on the seller's own carrier account. A courier charge is added to your order to cover that cost. It is a fixed amount set by destination, published in the table below.
Your charge is not quoted per shipment — it is read off the published table. When you enter your delivery address at checkout, we apply the rate for that destination and show it to you before you pay. The final amount payable, including applicable shipping charges, taxes, and any optional add-ons, is displayed before you place your order.
The charge appears as its own line on your order summary and receipt, described as Shipping — physical tickets.
3. Carriers and service levels
Physical tickets are dispatched by the seller using a tracked, signature-required courier service where available for the relevant destination. Which carrier handles your shipment depends on the seller and on your destination. The service level and tracking details are confirmed to you by email at dispatch.
| Service level | Delivery | Signature | Tracking |
|---|---|---|---|
| Standard (US only) | 2 business days from dispatch | Adult signature | Yes |
| Express (US) | Next business day | Adult signature | Yes |
| International | 2–7 business days from dispatch | Adult signature | Yes |
All physical ticket shipments require an adult signature on delivery. Tickets are bearer instruments — they cannot be left at a door, with a neighbor, or in a safe place. This cannot be waived.
4. Rates
All rates are in US dollars and cover a single shipment of up to 8 tickets. Larger orders may be split across multiple shipments and charged per shipment; you will see this at checkout before you pay.
| Destination | Service | Rate |
|---|---|---|
| United States | Standard — 2 business days | $15 |
| United States | Express — next business day | $45 |
| International — anywhere | Tracked, signature required | $45 |
That is the complete rate card. There are no weight bands, no fuel surcharges, no remote-area supplements and no address-correction fees added to your order. The rate for your destination is the rate you pay.
The international rate is a single flat $45 to every country we ship to — the EU, the UK, Canada, Australia, Japan and everywhere else alike. Duties and import taxes are a separate matter and are covered in section 6.
5. Delivery timeframes
Timeframes run from dispatch, not from the moment you order. Physical tickets often cannot be dispatched until the seller or venue releases the stock, which for some events is only in the final weeks before the date.
| Destination | Service | Time from dispatch |
|---|---|---|
| United States | Standard | 2 business days |
| United States | Express | Next business day |
| Canada, Mexico | — | 2–4 business days |
| Europe — EU, EEA, UK, Switzerland | — | 3–5 business days |
| Rest of world | — | 4–7 business days |
Every order page shows an estimated dispatch date for that specific listing. Customs clearance can extend international transit and is outside our and the carrier's control.
6. Duties, taxes and customs
Physical tickets are dispatched from the United States. Shipments to an address outside the US are subject to your own country’s import rules.
Tickets are shipped as documents with a nominal declared value, and in most destinations they clear without charge. Where a destination does levy import duty, tax or a customs handling fee, that amount is payable by you to the carrier or the local authority. It is set by your country, not by Evenz or the seller, and it is not included in the shipping charge shown at checkout.
We cannot declare a shipment as a gift, understate its value, or alter customs paperwork on request.
7. Delivery addresses
Use a delivery address that will be attended. Because an adult signature is required, we recommend a workplace or another address where someone will be present during business hours.
- PO boxes cannot be used. Carriers will not deliver signature-required shipments to a PO box.
- Hotels are accepted for travelling buyers, but include the guest name and arrival date, and confirm with the hotel that it will accept a signature-required courier delivery on your behalf.
- Address changes are possible only before dispatch. After dispatch, a change is handled by the carrier as a redirect and may not be possible in the time available.
Please check your address carefully before you pay. Failed deliveries caused by an incorrect or incomplete address are the most common reason a buyer misses an event, and re-dispatch is not always possible in the time available.
8. Delivery attempts and undelivered shipments
Carriers make up to three delivery attempts. After the final attempt the shipment is held at a local collection point for a limited period and then returned to sender.
If a shipment is returned undelivered, we will contact you immediately. Where there is still time before the event, we will arrange re-dispatch — the second shipping charge is payable by you. Where there is not, the order is treated under our Cancellations, Returns and Refunds Policy.
9. Late orders and alternative collection
If you buy close to the event date, courier delivery may not be possible. Where that is the case, the listing will not offer shipping at all. Instead, the order page will show the collection method that applies to that event:
- Box office collection, on production of photo ID and the payment card used
- Venue will-call, under the name on the order
- Local courier or hand delivery, where the seller offers it in that city
Collection methods are shown before you pay, and where a collection method replaces shipping, no shipping charge is applied.
10. Cancelled, postponed and rescheduled events
If an event is cancelled, you receive a full refund — including the shipping charge you paid. You are not left out of pocket on delivery for an event that did not happen.
If an event is postponed or rescheduled, your tickets remain valid for the new date and no further shipping charge is made. If you are offered and accept a refund for a rescheduled event, the shipping charge is refunded with it.
Full terms are in our Cancellations, Returns and Refunds Policy.
11. Lost, delayed or damaged shipments
Every physical ticket shipment is tracked, and you receive tracking details by email at dispatch.
If a shipment is delayed or shows no movement, contact us as soon as you notice — do not wait. We will open a trace with the carrier and, where there is time, arrange replacement tickets or an alternative collection at the venue at no cost to you.
If tickets arrive damaged and the venue refuses entry as a result, contact us immediately and we will work with the seller and the venue to admit you. Where entry proves impossible, the order is refunded in full under our Cancellations, Returns and Refunds Policy.
12. Changes to these rates
Carriers revise their rates periodically. We update this page when our rates change.
The rate that applies to your order is the rate shown to you at checkout. Once you have paid, your shipping charge is fixed. A later change to this page does not affect an order already placed.
13. Frequently asked questions
Do I have to pay shipping for every ticket?
No. The overwhelming majority of tickets on Evenz are electronic and are delivered free. Shipping applies only to listings labelled Physical ticket — plus shipping, which is fewer than one listing in twenty.
Why can’t I see the exact shipping cost on the seating chart?
Because the rate depends on where the tickets are going, and we don’t have your delivery address that early. Nothing is being worked out behind the scenes — there are two rates, published above in full, so you can find yours before you reach checkout.
Is the shipping charge an Evenz fee?
No. Evenz buyer fees are $0. The shipping charge covers the cost of couriering your tickets to you.
I live outside the US — can I buy physical tickets?
Yes. Buyers in the EU, the UK and elsewhere can order physical tickets for US events. They are dispatched from the United States and shipped to you at the flat $45 international rate. Bear in mind the dispatch timeline and, where your country applies them, import duties.
Does it cost more to ship to some countries than others?
No. The international rate is the same $45 wherever you are.
Can I choose my carrier?
No. The seller dispatches on their own carrier account, and you receive the tracking details by email.
Can I collect from your office instead?
No. Evenz does not hold ticket stock. Where collection is possible it is at the venue or box office, and it is shown on the order page.
I’m travelling to the event — where should I ship?
Your home address, if the tickets will arrive before you leave. Otherwise your hotel, with the guest name and arrival date, confirmed with the hotel first.
Can I split delivery across two addresses?
No. One order ships to one address.
Does the shipping charge change if I buy more tickets?
Not usually — one shipment covers up to 8 tickets. Larger orders may need a second shipment, and you will see that at checkout.
14. Contact
Questions about a shipment, or about these rates:
Include your order reference and, where you have one, the tracking number.